Enthused by the rapid response from FreePinters to a recent query on Outlook Express, we're wondering whether anyone at the Bar can help us with the problems we’re having using Microsoft Outlook (not Express) with dial-up?
We’re having great difficulty getting our outgoing messages to go and are at our wits’ end for ideas!
When we create email messages offline and put them in the Outbox before going online, Outlook only intermittently prepares them for sending – i.e. only shows some of the messages in italics. It also refuses to date the ones that it won't show in italics. Then when we go online and try to send the contents of the Outbox, Outlook only sends the ones that it has chosen to date and put into italics - and completely ignores any others.
There seems to be no logic to this; sometimes the problem affects originally created messages, sometimes replies, sometimes forwarded ones. But we can’t see any pattern.
The Microsoft onscreen help does cover a problem something like this, and suggests sending each message separately while online. But that doesn’t seem to work either; Outlook will turn the title into italic briefly but then back into roman again, and there it still is in the Outbox.
We have tried using Outlook in both offline and online modes and that doesn’t affect the problem one way or another. The only remotely reliable way we’ve discovered of sending messages so far is copying the content of non-sent messages into new messages and then going online and resending them. This works provided the unsendable messages are still in the Outbox - not otherwise. It seems a cac-handed way of going about things, and we'd like to get it fixed properly.
Broadband is not a sensible option for us at home at the moment as we’re not online anything like long enough to justify the cost. We’ve thought of swapping to Outlook Express in the hope that that is better suited to handling dial-up use, but would really like to fix the full Outlook problem if we possibly could. So can anyone at the Bar advise?
We’re running Windows 2000, Office 2003 and also have Norton Internet Security installed, if that’s any help.
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