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FreePint Report: Knowledge Management
Friday, 31st May 2013
Aileen Marshall reviews recent FreePint articles on knowledge management and delves into them to find out current challenges, why technology doesn't always equal better team work, and what the opportunities are as KM expands to include an increasingly-social element.
This report, updated...
Could You Use Social Media Tools for Internal Communications?
Monday, 27th May 2013
Traditional forms of internal communications have been developing slowly but surely over the last few years. Now with the increased use of social media both internally and externally, organisations are looking at whether social media tools, especially enterprise social networks such as Yammer, Jive and Chatter can be used to facilitate internal communications.
Encouraging Collaboration Within Law Firms
Friday, 17th May 2013
Failure, that's a horrible word to use at the start of an article. But that's essentially what this article is going to be about and, more specifically, why (some say) internal collaboration tools within law firms are doomed to fail. However, failure can also be useful in understanding how tools such as intranets, or collaboration tools like Confluence, are used and what could drive future projects to success.
Do Intranets Really Need to be Social?
Tuesday, 14th May 2013
Social intranets have promised a lot but they have to some extent failed to deliver on this promise - so are social features such as activity streams, profiles and forums really necessary for internal communication? James Mullan reviews what you need to consider when planning to implement social tools on an intranet.
FreePint Series Explores Critical Topics
Thursday, 9th May 2013
FreePint's Series approach tackles essential topics through articles, reports, case studies and webinars. The current Series is "Big Data in Action" with a series on mobile security coming in the summer and an autumn series on regulatory compliance planned.
The Inexorable Rise of Social Knowledge Management
Friday, 26th April 2013
One of the biggest challenges faced by information professionals is getting the right information to the right people at the right time. Whilst traditional knowledge management techniques have worked for many years, we're beginning to see a new trend: the use of Social KM techniques. James Mullan asks why social is so important and questions how employers can encourage staff to share information in the legal sector and elsewhere.
The Importance of Knowledge Management and KM roles
Wednesday, 24th April 2013
In an organisation that has been using knowledge management for a while there are likely to be several roles that facilitate the creation and dissemination of knowledge, identify the KM strategy, choose the KM tools, help users make the most of the KM system, and much more. The question is, "Why are these roles so important?" James Mullan explores KM in organisations and identifies key roles and responsibilities.
Do Legal Firms Need Client-Facing Systems?
Thursday, 18th April 2013
Law firms are under increasing pressure to provide more services to clients for less money. In this context you would expect to see innovative client-facing solutions being developed. But this doesn't appear to be the case. Why is this? James Mullan explores the drivers and blocks to development of systems such as extranets and collaborative platforms for the legal sector.
Make FreePint Your Source for Sources
Thursday, 18th April 2013
Keeping on top of additions and deletions in databases, new articles, reports and information nuggets published, and tracking new sources and developments in source functionality is a tough call. FreePint’s focus on “source awareness” aims to address this need and - combined with the recently-introduced Alerts feature - should ensure you stay on top of the sources and content essential to your organisation.
Technology Talent + Softer Skills = Ideal Candidate?
Monday, 15th April 2013
Information technology talent may be in short supply, according to a new survey from Forbes Insights. But other reports from the Economist Intelligence Unit and Gartner suggest that there is an equally pressing need to recruit skilled people who can interpret big data or foster collaboration using corporate social media. Significantly, there’s also one call for information resources to be pooled in a central unit, providing insights across the whole organisation and directly to the highest level executives.
Have Social Intranets Failed to Live Up to Their Hype?
Thursday, 11th April 2013
If you're an intranet manager there's no doubt that you're excited, if not overjoyed, about the potential of a social intranet. However, have social intranets caught on as much as we might have expected them to? Renowned intranet guru, and author of the Digital Workplace Trends Report, Jane McConnell doesn't think so.
How to Identify what Intranet Users Want
Wednesday, 10th April 2013
James Mullan considers how intranet managers can really understand what intranet users want. He explores a variety of tools and research techniques such as card sorting and focus groups, to help draw information from intranet users. Intranet managers can then truly put themselves into their users' shoes to allow them to develop and refine the intranet to better meet user needs.
Why We Need to Reward Employee Contributions
Friday, 5th April 2013
New research has shown that organisations that say "thank you" to their employees consistently outperform those that don't. The question is, how should rewards and contributions be managed internally? James Mullan discusses some possible techniques including gamification.
Replacing your Intranet with Yammer
Thursday, 4th April 2013
Intranets have come a long way since the early days of static text-heavy internal websites for collaboration and communication. Now they offer unique functionality that often eclipses what is available on the website of the same company. Whilst social intranets are becoming the norm, we're yet to see an enterprise social network such as Yammer become an intranet... until now.
FreePint for Information, Insight and Analysis
Thursday, 4th April 2013
As information professionals we spend considerable time and resources evaluating and selecting the best sources to support business research and to allow us to provide high-quality information, insight and analysis to other parts of the business. With the explosion in sources both free and chargeable, keeping up with the most appropriate and most authoritative can be a tough challenge. Taking time to scan the FreePint database of articles and reviews every week can reap dividends in highlighting trends, surfacing new definitive resources for your area and identifying new ways of working.
Security - Appraise the Doomsayers but Believe the Authorities?
Thursday, 28th March 2013
Risks from the Bring Your Own Device movement or email phishing attacks inevitably attract their fair share of security scare stories from vendors keen to peddle their own solutions. Recently there have been BYOD warnings from Dell and Varonis and a phishing scare seized upon by Proofpoint. Technological solutions such as mobile device management (MDM), encryption or sender authentication may provide a short term fix - but recent reports from Britain’s Information Commissioner's Office (ICO) and the European Network & Information Security Agency (ENISA) suggest that human behaviour matters too.
Practical Business, Digital World
Thursday, 21st March 2013
Are we battling technology or leveraging it? Far from solving our problems, technologies such as intranets often seem designed to frustrate. And as for big data, that's the latest and, some would argue, "biggest" challenge to date. Find out about how FreePint is launching a series of articles, case studies, reports and webinars (Big Data in Action) to help info pros turn big data into bold insights and knowledge gains.
Introducing Gamification into Law Firm Business Applications
Tuesday, 19th March 2013
Following the consumerisation of technology hardware through the Bring Your Own Device movement, the next big thing for law and professional services firms could be the consumerisation of business applications. So what could this mean in practice? James Mullan examines why legal firms should improve the user experience and what firms could gain from gamification techniques.
Are Intranets at Death's Door? How to Improve Your Intranet
Thursday, 14th March 2013
The death of the intranet, like email, is something that has been discussed many times in the past. So seeing a blog post questioning whether intranets are dead always intrigues me. However, intranets aren't yet receiving the death knell and there are many ways in which intranets can be revived and reinvigorated. James Mullan offers some tips for intranet managers to improve the user experience and to ensure that the intranet remains a key part of the organisation's KM and communications arsenal.
FreePint for Skills Upgrades: Stop the Intranet and PowerPoint Insanity
Tuesday, 12th March 2013
If you mention intranets or PowerPoint to colleagues, the most common reaction is a groan. However, both can and both should be an essential part of our information and communications armoury. Robin Neidorf examines two of the most popular FreePint articles on these topics and identifies how such articles can help information professionals to improve their skills, wow their colleagues and support continuous improvement.