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 Improving intranet navigation with user research & testing [ABSTRACT]
Tuesday, 4th January 2011
By
Kate Simpson
Abstract:
The success of any intranet is dependent on its usability and the satisfaction levels of its users. So understanding how your users browse and what journeys they take on the intranet is essential. Manage Contributing Editor Kate Simpson provides some very practical tips and tools for delving into the users’ minds and turning that knowledge into navigation which optimises the user experience.
Article:
The success of any intranet is dependent on its usability and the satisfaction levels of its users. So understanding how your users browse and what journeys they take on the intranet is essential. Manage Contributing Editor Kate Simpson provides some very practical tips and tools for delving into the users’ minds and turning that knowledge into navigation which optimises the user experience.
What's Inside:
Understanding your users, your content and how you can connect people to information are vital research and testing phases of any intranet redesign or web-related project. Early user research, along with some discount user testing of the navigation, will save you time and money in the long run. It will help you create a useful, usable site with content that is findable.
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By Kate Simpson
Kate Simpson is a freelance information & knowledge architect based in Toronto, Canada. She's spent the last 10+ years turning a legal education into a passion for complex information spaces (law firms, publishing, government, etc). Through her company Tangledom, Kate tends toward the obsessive when exploring the different ways we can make information and knowledge easier to find, use, share and manage within our organisations.
Kate is the Manage practice area contributing editor for FUMSI.
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