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 Managing information about people [ABSTRACT]
Monday, 4th April 2011
By
Karen Loasby
Abstract:
In a security-conscious world it is increasingly difficult for organisations to ensure that one of their major assets – their customer details – are collected without scaring the user and are appropriate for their needs. Karen Loasby looks at the diversity of factors to take into account; from law, security and privacy, to user experience, cost and quality.
Article:
In a security-conscious world it is increasingly difficult for organisations to ensure that one of their major assets – their customer details – are collected without scaring the user and are appropriate for their needs. Karen Loasby looks at the diversity of factors to take into account; from law, security and privacy, to user experience, cost and quality.
What's Inside:
It is not just the scale, detail and complexity of storing personal information that presents challenges. We must also consider issues of law, security, privacy, user experience, cost, quality and purpose. Security risks mean government and consumer bodies are encouraging people to be fussy and give away as little information as possible, making the collection of personal information increasingly difficult. There are a lot of factors to consider when managing information about people and the right approach to each depends on your own circumstances.
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By Karen Loasby
Karen Loasby is a User Experience and Information Architect at Guardian News and Media in London. She has been at the Guardian since February 2011, having previously worked for RNIB (Royal National Institute of Blind People) and for the BBC. She writes about information architecture and occasionally her two chickens at www.iaplay.com.
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