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Improving intranet navigation with user research & testing
Tuesday, 4th January 2011
The success of any intranet is dependent on its usability and the satisfaction levels of its users. So understanding how your users browse and what journeys they take on the intranet is essential. Manage Contributing Editor Kate Simpson provides some very practical tips and tools for delving into the users’ minds and turning that knowledge into navigation which optimises the user experience.
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About this article:
By Kate Simpson
Kate Simpson is a freelance information & knowledge architect based in Toronto, Canada. She's spent the last 10+ years turning a legal education into a passion for complex information spaces (law firms, publishing, government, etc). Through her company Tangledom, Kate tends toward the obsessive when exploring the different ways we can make information and knowledge easier to find, use, share and manage within our organisations.
Kate is the Manage practice area contributing editor for FUMSI.
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