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Thursday, 13th September 2012
Tim Buckley Owen
Make information more insightful to our users. Value-added services need to be as easy to use as Google. Inconvenience sucks. Be "aggressive" in approaching key players and departments. All good stuff, but where are the exemplars? To keep abreast of the empowered end-user, you have to get ahead of them - and that may mean taking conceptual risks.
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About this article:
By Tim Buckley Owen
Tim is an information skills trainer and writer on the information industry with over 40 years' experience in the profession. His career has encompassed information management, writing, editing, training, government policy advice and corporate media & marketing.
Besides writing for FreePint, Tim runs courses for training providers and private clients on enquiry handling, abstracting & summarising, information packaging & presentation and information management. The sixth edition of his classic handbook Successful Enquiry Answering Every Time is published by Facet Publishing. You can find details of Tim's training services at www.buckleyowen.com.
Tim can also be reached at firstname.lastname@example.org
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