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Category: Search

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Click to view the article Robin Neidorf Results from FreePint Research into Visibility Part 2 - Content
Monday, 30th March 2015 Login to MyFreePint or create an account be able to star items

In the second part of her analysis of FreePint's research into visibility, Robin Neidorf digs down into the findings relating to content. Respondents were asked how they rate varying types of content such as licensed or inbound email content, as well as a host of other variations such as dissertations and research whitepapers. Questions also looked at the goals and objectives of visibility work and barriers to progress such as licensing issues and free search engines. Variations by industry were also investigated.



Click to view the article Steve Bynghall Facilitating Discovery and Delivering Awareness for Users
Monday, 30th March 2015 Login to MyFreePint or create an account be able to star items

Delivering content to users which is of value to them but they did not necessarily know exists is likely to become more advanced in the near future due to the launch of "intelligent" algorithm-driven products like Delve in Office 365. However, Steve Bynghall explains, there are still a number of other options for organisations which aid this type of discovery. These including using activity streams, designing digital channels which bring different sources of information together, designing good search interfaces and encouraging curation and knowledge-sharing behaviours.



Click to view the article Robin Neidorf Results from FreePint Research into Visibility Part 1 - Tools and Technologies
Friday, 27th March 2015 Login to MyFreePint or create an account be able to star items

Robin Neidorf analyses FreePint's recent research into visibility, and focuses on those findings around tools and technologies in use and planned. Respondents also gave comments on areas of specific concern and areas of interest, such as analytics and visualisation, the effect of internal culture, and which department or team is responsible for primary decision-making for technology relating to information discovery. The results are also examined by key industry and differences highlighted. A useful set of next steps covers questions such as estimating minimum viable resources required to make discovery technology a success.



Click to view the article James Mullan Why Enterprise Search Will Never Be Like Google
Thursday, 26th March 2015 Login to MyFreePint or create an account be able to star items

If you're an intranet manager you may have been asked on more than one occasion to make your internal search tool more like Google. This might sound a very sensible undertaking given the popularity of the Google search engine and its increasing integration with other tools. However, the Google search engine isn't universally liked and the many other internet search engines that are available are testament to this. James Mullan focuses in on some of the most significant reasons why search within an organisation will never be like Google.



Click to view the article Steve Bynghall Can You Use Training to Improve Discovery in the Enterprise?
Thursday, 26th March 2015 Login to MyFreePint or create an account be able to star items

As Steve Bynghall explains, discovery in the enterprise is challenging. While technology is important, a holistic approach is important. This includes training and providing learning resources for users. Targeting users who have specialist information needs can have value, as can encouraging content owners to make their content more discoverable through good practices.



Click to view the article Sophie Alexander Adopting a More Holistic Approach to Discovery Within the Enterprise
Wednesday, 25th March 2015 Login to MyFreePint or create an account be able to star items

With the FreePint Topic Series "Making Information Visible" drawing to a close, Sophie Alexander looks at articles from the series which focus on information discovery in the enterprise and some of the ways that finding information can be made easier beyond the implementation of technology.

 



Click to view the article Steve Bynghall Putting Users at the Centre of Discovery
Wednesday, 25th March 2015 Login to MyFreePint or create an account be able to star items

In the enterprise employees want to be able to find information and items they know or think already exists quickly and easily. Understanding user behaviour and their expectations of discovery is the key to making improvements on an ongoing basis. At the base of this is good information management. Technology is also very important but it is only part of the equation.

Steve Bynghall explains how information professionals should take a holistic approach to managing discovery which encompasses different activities including using data to make continual improvements, reducing the amount of content to be searched upon, training users and content owners and also focusing on key areas of structured knowledge.



Click to view the article Sophie Alexander Choosing the Right Discovery Tool for the Enterprise
Tuesday, 24th March 2015 Login to MyFreePint or create an account be able to star items

 

Information managers know how difficult it can be to choose the right information discovery tool for their organisation as it's not always easy to predict what problems will arise until you begin the implementation process. A recent FreePint webinar, featuring case studies from Cargill and Unilever, shed some light on some of the key issues to consider before, during and after implementing a discovery tool.

 



Click to view the article Nigel Williams Moving On From a Mediocre Search Experience
Tuesday, 24th March 2015 Login to MyFreePint or create an account be able to star items

Nigel Williams of Interact Intranet looks at ineffective intranet search, some of the reasons behind this, and how to make the intranet an integral part of employee collaboration and communication from the start.



Click to view the article Sophie Alexander Case Studies - Selecting a Discovery Solution
Monday, 23rd March 2015 Login to MyFreePint or create an account be able to star items

As part of the "Making Information Visible" Topic Series, FreePint recently hosted a webinar featuring case studies from Cargill and Unilever which highlighted some of the issues and challenges they faced when selecting and implementing their chosen discovery technology solutions. Sophie Alexander highlights some of the key points from the webinar for those thinking of incorporating technology into visibility solutions.



Click to view the article Sophie Alexander Q&A with Lucidworks - Creating Actionable Insights from Data
Tuesday, 17th March 2015 Login to MyFreePint or create an account be able to star items

As part of the FreePint Topic Series "Making Information Visible", Sophie Alexander caught up with Will Hayes, CEO of Lucidworks, to discuss some of his thoughts on the issue of visibility within the enterprise. The importance of context, classification of data, and the role of natural language processing in search and discovery are considered along with the possibility of a privacy revolution.



Click to view the article Sally Roberts Identifying the Real Problems with Search
Friday, 13th March 2015 Login to MyFreePint or create an account be able to star items

Sally Roberts explains how to identify the real problems users face when searching and looks at two main types of search: recovery, where the user knows specifically what they are looking for; and discovery, where the search is aimed at finding information on a particular topic.



Click to view the article Sally Roberts Blending Internal & External Resources for an Improved Search Experience
Thursday, 12th March 2015 Login to MyFreePint or create an account be able to star items

Many organisations are under increasing pressure to increase efficiency across every area of their business to ensure their competitive advantage. At the same time, information-heavy organisations are struggling under the mass of data they grow and acquire day in and day out, with employees working with often out of date research tools and databases when trying to navigate through these resources. Focusing on federated search technology, Sally Roberts looks at how search can be used to improve access to internal and external information and what to consider when implementing a solution.



Click to view the article James Mullan Surfacing Information and Avoiding Visibility Sins
Thursday, 12th March 2015 Login to MyFreePint or create an account be able to star items

The latest articles and Q&As published in the Topic Series "Making Information Visible" are under co-producer James Mullan's scrutiny along with his highlights of items to be published which look at areas such as external tools to improve information visibility and ways to improve users' search experience.



Click to view the article Robin Neidorf Q&A with EBSCO - Insight and Investment in Visibility
Wednesday, 11th March 2015 Login to MyFreePint or create an account be able to star items

FreePint interviewed Kate Lawrence, vice president of user research at EBSCO, about the company's ongoing and planned research into the corporate and student market and the digital landscapes they inhabit. The interview covers changing digital expectations, the importance of motivation when identifying types of users, and whether tools such as Google and Wikipedia have a role to play in search.



Click to view the item Click to view the item Case Studies - Applying Technology to Visibility
Thursday, 5th March 2015

Many vendors offer technology solutions to support end users' ability to discover and use the right information at the time of need. Many information managers are considering the likes of EBSCO Discovery Service, Summon (ProQuest) and Primo (Ex Libris), among many others. It can be difficult...



Click to view the article Nigel Williams Evolve Your Search Into Solve - Stop the Seven Deadly Sins
Tuesday, 3rd March 2015 Login to MyFreePint or create an account be able to star items

Nigel Williams of Interact Intranet describes how to go from mediocre search experiences to fantastic "solve" experiences in his article which is part of the FreePint Topic Series "Making Information Visible". He discusses the challenges in making internal content discoverable and covers seven common errors that hinder effective intranet  search, and ways to avoid and overcome them in order to evolve from simply searching for information to solving problems.



Click to view the article Jan Sykes Tools that Take Us Beyond Search and Retrieval
Friday, 27th February 2015 Login to MyFreePint or create an account be able to star items

Jan Sykes looks at recently published and upcoming articles and reviews in the Topic Series "Making Information Visible". She highlights content about tools and services which aim to facilitate discovery and ease of access to improve the user experience.



Click to view the article Sophie Alexander Q&A with Reprints Desk - Meeting the Visibility Challenge
Thursday, 26th February 2015 Login to MyFreePint or create an account be able to star items

As part of the FreePint Topic Series "Making Information Visible", Sophie Alexander recently interviewed Ian Palmer, chief sales and marketing officer at Reprints Desk, to get his perspective on some of the key challenges in making information more visible within the organisation and how Reprints Desk facilitates visibility for its users.



Click to view the article Martin White Search is Critical to Informed Decision-Making
Monday, 16th February 2015 Login to MyFreePint or create an account be able to star items

Martin White discusses discovery and its function within the information lifecycle. He covers areas such as why search is an essential part of decision-making and why search support teams are critical to success.



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Sources: Staying informed and aware Technology: Improving information work with technology Value: Maximising value for information work and investment

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